Shipping Policy

Effective Date: June 2026
Store: ShopNex Middle East
Contact: ahmadqazisanan@gmail.com | +92 320 1942056

1. Overview

At ShopNex Middle East, we are committed to delivering your orders quickly, safely, and reliably across the UAE. Please read our shipping policy to understand how we handle your orders from placement to delivery.

2. Shipping Destinations

We currently ship to all emirates within the United Arab Emirates (UAE), including:

Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain

3. Order Processing Time

Orders are processed within 1-3 business days after payment confirmation or COD order placement
Orders placed on weekends or public holidays will be processed on the next business day
You will receive an order confirmation email once your order is placed

4. Estimated Delivery Times

Location	Estimated Delivery
Dubai & Abu Dhabi	3-5 Business Days
Other UAE Emirates	4-7 Business Days
Remote Areas	5-10 Business Days

Note: Delivery times are estimates and may vary due to courier delays, high demand periods, or unforeseen circumstances.

5. Shipping Rates

Standard Shipping: Calculated at checkout based on order size and location
Free Shipping: Available on orders above a specified minimum order value (as displayed at checkout)
Shipping charges are non-refundable unless the return is due to our error

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp
You can use the tracking number to monitor your shipment status through our courier partner's website
For tracking assistance, contact us at ahmadqazisanan@gmail.com or +92 320 1942056

7. Failed Delivery Attempts

Our courier will attempt delivery up to 2-3 times
If delivery fails due to an incorrect address or unavailability of the recipient, the order may be returned to us
Re-delivery charges may apply for returned orders
Please ensure your delivery address and contact number are accurate when placing your order