Return & Refund Policy

Effective Date: June 2026
Store: ShopNex Middle East
Contact: ahmadqazisanan@gmail.com | +92 320 1942056

1. Overview

At ShopNex Middle East, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully before making a purchase.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 7 days of receiving the item
The item must be unused, unworn, and in its original condition
The item must be in its original packaging with all tags attached
Proof of purchase (order confirmation or receipt) must be provided

3. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as "Final Sale" or "Non-Returnable"
Perishable goods, intimate apparel, or hygiene products
Customized or personalized items
Items damaged due to misuse or improper handling by the customer
Digital products or downloadable content

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Clear photos or videos of the damaged/defective item
A brief description of the issue

We will arrange a free replacement or full refund at no additional cost to you.

5. How to Initiate a Return

Email us at ahmadqazisanan@gmail.com or WhatsApp us at +92 320 1942056
Include your order number, reason for return, and photos if applicable
Our team will review your request within 1-2 business days
If approved, we will provide return instructions and the return address
Ship the item back using a trackable shipping method

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
Approved refunds will be processed within 5-7 business days
Refunds will be issued via the original payment method or as store credit
For COD orders, refunds will be processed via bank transfer — please provide your bank details when requesting a refund

7. Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong item. To request an exchange, follow the same process as a return. Exchanges are subject to product availability.

8. Return Shipping Costs

If the return is due to our error (wrong or defective item), we will cover the return shipping cost
If the return is due to a change of mind, the customer is responsible for return shipping costs

9. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

Check your bank account or payment method again
Contact your bank or payment provider — processing times may vary
If you've done all of the above and still have not received your refund, contact us at ahmadqazisanan@gmail.com