Payment Policy

Effective Date: June 2026
Store: ShopNex Middle East
Contact: ahmadqazisanan@gmail.com | +92 320 1942056

1. Overview

ShopNex Middle East is committed to providing a safe, secure, and convenient payment experience for all our customers in the UAE. We offer multiple payment options to suit your preferences.

2. Accepted Payment Methods

a) Cash on Delivery (COD)

Pay in cash when your order is delivered to your doorstep
Available across all UAE emirates (subject to eligibility)
A nominal COD handling fee may apply
Please refer to our COD Policy for full details

b) Online Payment

Credit & Debit Cards: Visa, Mastercard, and other major cards
Digital Wallets: Apple Pay, Google Pay (where available)
Bank Transfer: Available upon request for large orders

3. Payment Security

All online transactions are processed through SSL-encrypted, PCI-DSS compliant payment gateways
We do not store your credit/debit card details on our servers
Your payment information is handled securely by our trusted payment processors
Look for the padlock icon in your browser to confirm a secure connection

4. Currency

All prices on our store are displayed in UAE Dirham (AED)
For international cards, your bank may apply currency conversion fees — please check with your bank

5. Order Confirmation

After successful payment, you will receive an order confirmation email with your order details
For COD orders, confirmation will be sent after our team verifies your order
If you do not receive a confirmation within 24 hours, please contact us

6. Payment Failures

If your payment fails, please check your card details and try again
Ensure your card has sufficient funds and is enabled for online transactions
Contact your bank if the issue persists
For assistance, reach out to us at ahmadqazisanan@gmail.com

7. Fraud Prevention

We monitor all transactions for suspicious activity
Orders suspected of fraud may be cancelled without prior notice
We reserve the right to request additional verification for high-value orders

8. Pricing & Taxes

All prices are inclusive of applicable UAE VAT (5%) unless stated otherwise
Prices are subject to change without prior notice
Promotional prices are valid only during the specified offer period

9. Refunds

Refunds for eligible returns or cancellations will be processed back to the original payment method within 5-7 business days. For COD orders, refunds will be issued via bank transfer. Please refer to our Return & Refund Policy for full details.