Privacy Policy

Effective Date: June 2026
Store: ShopNex Middle East
Contact: ahmadqazisanan@gmail.com | +92 320 1942056

1. Introduction

Welcome to ShopNex Middle East. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store and make purchases. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely — we do not store card details)
Order history and preferences

b) Automatically Collected Information

IP address and browser type
Device information
Pages visited and time spent on site
Referring URLs and search terms
Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and delivery notifications
Respond to customer service inquiries
Improve our website and shopping experience
Send promotional emails and offers (with your consent)
Prevent fraud and ensure security
Comply with legal obligations under UAE law

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Shipping & logistics partners — to deliver your orders
Payment processors — to securely handle transactions
Shopify Inc. — our e-commerce platform provider
Legal authorities — when required by UAE law or court order

5. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect some features of our store.

6. Data Security

We implement industry-standard security measures including SSL encryption to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

As a customer, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications at any time
Lodge a complaint with relevant UAE data protection authorities

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our store after changes constitutes acceptance of the updated policy.